The following are the terms and conditions of use for www.compoundedmedication.com.au (Site). The site will be referred to as “site”, “website”, “Compounded Pty Ltd”, “we”, “us”, and “our” in the following statement.
By using our site and ordering from us, you indicate your acceptance of the following terms and conditions; hence, we advise all customers to read through the following carefully.

Information Disclaimer

All information provided on our website is purely informative. We provide no warranty or guarantees of any product information’s reliability, accuracy or completeness. All information is understood to be correct and current as of the date of its publication on our website. Information contained on our site should by no means serve as a replacement for medical advice from your pharmacist, doctor or any other approved medical practitioner. As the consumer, you are fully accountable for any outcomes resulting from your actions on our website, such as product purchases based on the information gathered therein.

Returns and Refunds Policy

• Medication cannot be returned for credit or refund, except when it is a condition of a consumer-level medication recall. Strict legislative controls are in place to regulate the manufacture and storage of medicines in the manufacturer, wholesaler and pharmacy environments. Once medication has left the pharmacy, the storage conditions of the medication cannot be guaranteed, and it is possible the product could be tampered with. Therefore, we cannot accept the return of any dispensed pharmaceutical products.
• In the case of valid returns covered under Australian consumer law, recall notices, or otherwise, refunds will be processed to the same payment method used.

• All other items that have been ordered incorrectly by the customer or any unwanted products will be refunded the purchase amount minus the postage charge, as long as the packaging is in its original condition. Additionally, any return postage charges will be the responsibility of the customer.

• Proof of purchase, such as a receipt, is required for all returned items.

• You assume any risk of lost, stolen or damaged goods during transit. Compounded Pty Ltd will not be responsible for parcels lost or damaged in transit.

• It is advised to contact us directly regarding all returned and refundable items.

Cancellation Policy

Orders may be cancelled by contacting us ASAP via email or phone. Once dispatched, orders cannot be cancelled.

Delivery Policy

Refer to our Shipping and Delivery Policy.

Copyright

All material appearing on our site, including text, images and graphics, is subject to copyright laws. No material from this site may be used without written permission from Compounded Pty Ltd.
Learn more about Australian Copyright issues.

Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, Compounded Pty Ltd shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. Compounded Pty Ltd shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged.

Miscellaneous Issues

• Compounded reserves the right to refuse service, monitor and limit the purchase quantities of products, cancel accounts and orders at its own discretion.

• Where applicable, all prices on our website are inclusive of Australian GST.

• The customer is accountable for any customs or any other extra costs incurred, which are associated with international orders (where applicable).